Ordering, Shipping & Returns
This is for the current products in stock which will only be ready for shipment by early December 2018. If you ever need help with your orders, feel free to drop us an email at firstname.lastname@example.org or contact us at +60 10 366 8207.
WHEN IS THE LAST DAY TO PLACE ORDER?
All orders will need to be placed and payment confirmed by 5pm, 7 days prior to the next available delivery time slot. Any orders after is subjected to availability. Kindly contact us at +60 10 366 8207 or email us at email@example.com for further inquiries or bulk orders.
WHAT PAYMENT MODE DO YOU ACCEPT?
As for now, we accept manual bank transfer, online banking and credit/debit card payment.
Please note that we do not allow order cancellations once payment is made or any change in payment methods (i.e.- From manual bank transfer to debit/credit card payment).
WHEN WILL MY ACCOUNT BE CHARGED?
Your account will be charged immediately after your order has been accepted and processed.
I’VE CHANGED MY MIND! CAN I CANCEL MY ORDER?
Unfortunately, we do not accept any order cancellations once payment has been made and the transaction is underway. However, if you do need help, feel free to drop us an email at firstname.lastname@example.org.
WHERE DO YOU SHIP TO?
As for now, we only ship to Peninsular (West) Malaysia. Our shipping speeds and costs vary based on your location and preferred shipping method. Your shipping fee will be calculated at checkout.
WHAT ARE THE SHIPPING FEES?
|A||RM 8||Within 15 km radius from HQ (Sri Damansara)|
|B||RM 8||Within 15 km radius from other despatch point (Bangsar Park)|
FREE DELIVERY for orders above RM100 to areas within Klang Valley only.
KINDLY NOTE: If you are located after 15 km radius from Zone A and B, extra charges of RM 1 per km will be applied. If you are located outside of Klang Valley, we can arrange delivery to you via Pos Laju with its delivery fees to be confirmed via phone call/text.
WHEN WOULD I RECEIVE MY ORDER?
Our estimated shipping time is 4-6 hours during working hours. Expect to receive your order within 2 PM to 6 PM or 6 PM to 10 PM on Wednesday and Friday. If these timing are inconvenient for you, feel free to drop us an email at email@example.com.
CAN I TRACK MY ORDER?
All products will be delivered via our delivery agents. We will contact you directly regarding the status of your delivery. However, if you are located outside of Klang Valley, the products will be delivered via Pos Laju which will come with a tracking number. You can track your order here.
I HAVE YET TO RECEIVE MY ORDER, WHAT SHOULD I DO?
Shipping can sometimes be delayed due to bad weather and during festive season or Public Holidays. If you have not received your order within the chosen timeslot, just drop us an email at firstname.lastname@example.org and we will assist you accordingly.
WHAT’S YOUR RETURN/EXCHANGE POLICY?
All purchases made on www.veasenutrition.com are final and not eligible for return or exchange.
In case of dissatisfaction on the product quality, we are more than happy to provide an exchange for flawed products when notified within two days of product received, provided the products are unopened, with its sealing still intact.
We request for you to return the products to us in exchange for a new one. We will bear the postage cost if you have to courier it back to us but please do keep the receipt as proof.
If you have received a flawed product, please notify us immediately at email@example.com.
And please do the steps as mentioned below:
- 1. Snap a picture of the flawed product.
- 2. Send a brief description on the flawed product, with your details to firstname.lastname@example.org.
- Full name
- Home address
- Contact number
- Order number / receipt / email (if any)
- 3. Complete the above procedures within 48 hours of the delivery* to be eligible for exchange.
- 4. In certain cases, we may pick-up the flawed product or we may need you to send it back to us via courier service. Please pack the flawed product in clean packaging.
We are sorry that complaints made after 48 hours will not be entertained as the flaw could be caused by the improper storage; exposure to moisture, low/high temperature and improper handling. Please check the goods upon receiving and revert to us immediately if you are concerned about the quality. Thanks!
We will send over your replacement products as soon as possible, free of charge.
*Based on the estimated delivered time, which is 4-6 hours after our dispatch has left our premises.
HELP, I RECEIVED THE WRONG PRODUCT!
If you have received a different product from the one you ordered, we’re sorry for the mistake! Please contact us immediately at email@example.com and we’ll make sure you get the right product.
Delivery Terms & Conditions
1. Point of Collection
Please note your preferred collection point upon ordering. We will try out best to ensure our delivery agent follows through.
2. Forfeited Deliveries
- Deliveries will be forfeited if you / the assigned receiver cannot be reached. We will allow an allowance of 2 missed calls only.
- Deliveries will be forfeited if you / the assigned receiver does not respond after 10 minutes of receiving notification of arrival from our delivery agent.
Kindly provide us with an alternative contact number if you are unable to respond during the scheduled delivery time slot.
Liability of Vease
Please double check all your order details carefully prior to check out. We will not take responsibility for any lost or stolen product that is addressed wrongly due to incorrect information entered on your order form.
Privacy & Security
At Vease, we want your online shopping experience to be smooth, easy and safe. All of your personal data (name, address, contact number, banking details) will be kept secure. We ensure we will not sell, rent or disseminate your personal information to other parties.
Review of Terms
These terms and conditions are subjected to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
For further enquiries and questions, please drop an email to firstname.lastname@example.org.